Although it doesn’t just stop at risk, the new-world language extends to include choice and dignity of risk, risk assessments, open disclosure, appropriate response to risk and controls and so on.
So, how else can you ready your team? You need to be STOPPED.
Stop. Think. Observe. Plan. Prepare. Educate. Document.
We’ve all heard the term ‘ipso facto’, which is used to say that it is reasonable to state or believe something based on facts that are already known. The same phrase can also be applied to quality process and outcomes. By the mere fact that things are not in order, it’s reasonable to assume that there could be a breakdown ‘somewhere’ in your quality system as well.
There will always be a ‘human-error factor’ in the things we do. However, having a positive quality culture that moves beyond the standard thinking and quality tools could highly influence one’s ability to deliver real value. Even better, imagine using quality tools that had the capacity to drive positive cultural change.
As a stand-alone concept, corrective action lists sound great…. they appear methodical and easy to follow. Yet, they have inherent flaws if treated as a stand-alone process. Located at the interface between corrective actions and continuous improvement, lies human error...
Author: Jason Quick If you’ve read the powerfully written book “The Checklist Manifesto”, by Atul Gawande, you’d recall the excerpt regarding the music band Van Halen, and their quirky obsession ensuring that all bowls of M&M’s provided for the band had to be completely void of brown M&M’s. On one occasion they actually followed through, cancelling a show when they discovered brown M&M’s in the bowl located in their dressing room. While this sounded like a typical case of ridiculous-celebrity-over-entitlement, it was however, as Atul Gawande wrote, “an ingenious ruse”. You see, their requirement, Article 126, AKA the ‘no-brown M&M’s’ clause, was always buried deep within their stipulated contractual requirements. Why? Well, the band and their management knew that, whenever...
